Privacy Policy

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Golden Connections

Golden Connections is committed to protecting your privacy and handling your personal data in a safe, transparent and responsible way, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use and protect personal information when you visit our website, contact us, or use our services.

Who We Are

Golden Connections is a care activity and facilitation service working with care and nursing homes across Scotland.

Data Controller: Golden Connections
Contact Email: info@goldenconnections.co.uk

What Information We Collect

We may collect and process the following types of personal data:

• Names
   
• Email addresses
   
• Telephone numbers
   
• Job titles and organisation details
   
• Care home details
   
• Enquiry information submitted through our website or by email
   
• Information provided by facilitators, including CVs, qualifications, experience and PVG status
   
• Any other information you choose to share with us

How We Use Your Information

We use your information to:

• Respond to enquiries and provide information about our services
   
• Communicate with care homes, partners and facilitators
   
• Recruit, vet and manage facilitators
   
• Arrange and deliver activity services
   
• Meet safeguarding and regulatory requirements
   
• Prepare contracts, invoices and service agreements
   
• Improve our website and services
   

We only use your data where we have a lawful basis to do so, such as consent, contract, legal obligation or legitimate interest.

How We Store and Protect Your Data

Your personal data is stored securely using password-protected systems and only accessed by those who need it for legitimate business purposes. We take appropriate technical and organisational measures to prevent unauthorised access, loss or misuse of data.

Sharing Your Information 

We do not sell or rent your personal data to third parties. We may share information only where necessary, for example with:

• The Protecting Vulnerable Groups (PVG) Scheme
   
• Regulatory bodies (such as the Care Inspectorate, if required)
   
• Professional advisers such as accountants
   
• IT and website service providers (such as Wix)
   

All third parties are required to respect the security of your data and to treat it in accordance with the law.

How Long We Keep Your Data

We only retain personal data for as long as necessary for the purposes it was collected, including legal, contractual and safeguarding requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Object to or restrict processing
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

You can exercise these rights by contacting us at:
info@goldenconnections.co.uk

Cookies

Our website may use cookies to improve user experience and monitor website performance. You can control cookie settings through your browser and the website’s cookie banner.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.